Refund Policy

GrowLine Digitals sells professional services delivered by people over time. Fees pay for strategy, labor and reserved capacity, so refunds are based on work performed rather than on outcomes achieved.

Retainers are billed in advance. You may cancel at any time with thirty (30) days' written notice to ceo@growlinedigital.com. The current billing month is non-refundable once work has begun, and we will complete the deliverables scheduled for that month. No further invoices are issued after the notice period ends.

Project fees are typically split into a non-refundable deposit (usually 50%) and a balance due on delivery. The deposit reserves your slot and covers discovery and initial production. If you cancel mid-project, you are billed for work completed to date and any remaining prepaid amount is refunded.

Advertising spend already placed with platforms, media buys, influencer fees, paid licenses, stock assets, domains, hosting, printing and any other third-party costs are non-refundable once committed, as we cannot recover them ourselves.

If a deliverable misses the agreed brief, tell us within seven (7) days of delivery and we will revise it at no extra cost within the scope originally agreed. Revisions are our first remedy; refunds apply only where we are unable to deliver the agreed scope.

Because campaign performance depends on markets, platforms and your own operations, we do not issue refunds based on traffic, rankings, leads, sales or other results, as stated in our Terms & Conditions.

Email ceo@growlinedigital.com with your invoice number and the reason for the request. We acknowledge requests within three (3) business days and resolve them within fourteen (14) business days. Approved refunds are returned to the original payment method; bank or processor fees may apply.

Please contact us before filing a chargeback so we can resolve the issue directly. Chargebacks filed without prior contact may result in suspension of services and recovery of related fees.